FAQs

What payment options are available on ShopSM?

What payment options are available on ShopSM?

ShopSM offers a variety of ways to pay for your order. You can either pre-pay your order online using credit or debit card (all major credit cards are accepted), e-wallet (such as GCash or GrabPay) or settle the amount in cash upon delivery.

What is Cash on Delivery?

Cash on Delivery is an alternative payment method, without having to use a credit or debit card. Once you’ve completed your order, our team will prepare and ship the items right to you. Our courier partners will be happy to collect payment upon delivery of your order. Now you can shop from the comfort of your own home even without a credit card. Cash on Delivery is available nationwide.

Is there a limit to the amount for cash on delivery?

Yes, we capped our COD transactions to P20,000. For items that are P20,001 and above, the available payment option is just credit or debit card.

Does your courier partner provide cash change?

We encourage customers to prepare the exact amount of payment to avoid any inconvenience. Our courier partner will endeavor to provide change as much as possible.

Can I choose Cash on Delivery for Click & Collect orders?

No, our Click & Collect Pay in Store option is currently disabled until further notice. You can still select Click & Collect as a shipping option, but payment needs to be Prepaid.

What credit and debit cards are accepted?

Most major credit and debit cards such as Visa, Mastercard, JCB and American Express are accepted through our payment gateway partner, iPay88. Some cards may not be accepted due to limitations from your card issuing bank. Rest assured your credit and debit card details are stored safely by our payment gateway partner.

Do you offer installment payment plans?

Banks offer installment payments for their customers. You must meet the minimum spend requirement of P5,000 to qualify for 3 installment months. Please refer to this link for more information.

Do you have a buy now, pay later payment offer?

Yes, we have! Please refer to this link for more information.

How to avail of these payment options?

Upon check-out, you will be directed to iPay88 payment module if you want to pay via debit or credit. Click on Credit Card option and select the payment scheme from your preferred bank. Input all the necessary information. Please refer to this link for more information.

Why was my card charged the wrong amount?

Items for delivery may incur shipping fee, which is reflected on your summary of charges prior to completing the order. Please check if your order was charged this fee, as this might be causing the discrepancy. We highly recommend reviewing the order summary before completing the checkout process.

If you have indeed been charged incorrectly, please contact Customer Care here, so we can assist you immediately. We would appreciate it if you can prepare the following information prior to contacting us:

  • Customer Name
  • Order Number
  • Amount that should be charged
  • Amount that was charged bank

Do you keep my credit or debit card details?

We do not collect credit card details directly. All credit and debit card information is handled by our payment gateway partner, iPay88. Rest assured that your card details is kept safe and private. Ipay88 is PCI DSS compliant, and a trusted partner of ShopSM and many other online sites.

Can I use a credit or debit card that is not under my name to place an order?

For security purposes, ShopSM only allows orders to be placed by the card holder. Please make sure you own a credit or debit card before proceeding with a card transaction with us. Otherwise, you may opt to use cash on delivery as your payment option.

How do I know if my payment was successful?

For card transactions, you will receive three email notifications after successfully placing your order – an order confirmation notification, a message from iPay88 confirming the amount debited from your card, and a sales invoice.

Please check your spam/junk folder for any emails from us. Otherwise, if you do not receive these emails, please reach out to Customer Care here, so we can address this concern for you.

I did not receive my sales invoice or tape receipt. What should I do?

Your sales invoice or tape receipt should come with your order. Make sure to look for it upon arrival of your order. Please keep this document safe in case you need it in the future for return or exchange, or warranty purposes. If you don't have your tape receipt and need it for warranty purposes, feel free to reach out to Customer Care here, so we can assist you further if you have any concerns.